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29 January 2015
TravelLine: Channel Manager users do not need to log in the Booking.com extranet any more to mark a case of no-show or a guest’s credit card incorrect details. Now you can do it on the TravelLine: Channel Manager extranet. The innovation is free and available for all TravelLine: Channel Manager users. TravelLine is the first company in Russia, providing such opportunity.
Booking.com puts hotels under tough conditions on bookings’ status. For example, you can register a case of no-show only within 48 hours after your guest check-in presumed date. If a staff member failed to set a necessary status, the IDS would acknowledge the booking as a proper one and would charge the commission fee. Any delay or mistake cause losses that is why a hotel staff has to log in to Booking.com regularly.
TravelLine: Channel Manager simplifies the staff work. You can specify that credit card details are incorrect right on the extranet of the channel manager. Besides, a hotelier can do it since the booking is received and until check-out. After that, Booking.com will email your client with a request to fix incorrect details of his bankcard. It must be done within 48 after check-out. TravelLine: Channel Manager transfers data to the IDS at once.
Roman Efremov, CTO at TravelLine:
«We want to be the first in everything. TravelLine created the first channel manager in Russia. Today we are one of the first companies providing reservations check on Booking.com.
It is not difficult to choose the desired vector of development: listen to your colleagues-hoteliers and satisfy their requests and needs».
The developers promise to extend the list of supported sales channels so you can check reservations on TravelLine: Channel Manager extranet. They claim to negotiate with several big Russian and foreign IDS/OTAs.
Booking.com — the world’s biggest hotel booking online service provider. It is a leading company by number of users and linked hotels in Russia.
TravelLine — a Russian developer of IT-solutions for the hospitality industry. In 2013 the company presented TravelLine: Channel Manager — the first product of this kind, developed in Russia. It is currently by more than 600 hotels.